Wednesday, March 3, 2010

Overriding Areas of Care - Caring

Caring
  1. Establishes communication and a trusting relationship with the patient at the beginning of the Implementation Phase by:
    • Introducing self and  identifying the patient by comparing two of the following pieces of patient information against the PCS form
      • patient name
      • date of birth
      • medical record number
    • explaining the purpose of the interaction or using touch with a patient who is a child or non-communicationg adult if culturally appropriate.
  2. Uses therapueutic communication techniques consistent with the patient's level of understanding to interact with the patient and significant others by
    • encouraging the patient's expression of needs
    • responding to the patients's verbal expressions
    • responding to the patients's non-verbal expressions
    • facilitating goal-directed interactions by
      • explainging the nursing actions to be taken
      • asking questions to determine the patient's reponse to nursing care
      • asking questions to determine the patient's comfort level
      • focusing communication toward patient-oriented intersts
      • eliciting the patient's choices/desires in the organization of care
  3. Uses verbal expressions that are not overly familiar, patronizing, demeaning, abusive, or otherwise unacceptable
  4. Uses physical expression that are not overly familiar, patronizing, demeaning, abusive, or otherwise unacceptable
  5. Relates in a manner that respects the values, dignity, and culture of others

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